| Message: | Bernardo comes from a hydraulic winch manufacturer in Brazil, and has cooperated with AAK several times on non-standard customized hydraulic cartridge valves. At the beginning of last year, Bernard company needed to purchase hydraulic flow control valves for a batch of hydraulic winches. Due to cost pressure, the boss asked Bernard to reduce the procurement cost of hydraulic flow control valves by 10%. This hydraulic flow control valve needs to be the same as HydraForce standard part. After a round of sourcing, Bernard determined the manufacturer of the hydraulic flow control valve. 7 months after the sale of the hydraulic winch, a customer complained that the sealing ring of the hydraulic flow control valve was broken, resulting in leakage, which caused the hydraulic winch to rise powerlessly. 6 months after the original manufacturer replaced the sealing ring with new one, the old problem happened again. The customer complained directly to the boss, who asked Bernard to replace all the hydraulic flow control valves within 1 month and asked the original manufacturer to bear the costs. However, the original manufacturer could not reach an agreement. Bernard was caught in the middle. He was embarrassed for 2 weeks and made no progress. The boss was very disappointed with him. |
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