| Message: | Camden is from a hydraulic equipment company in Sweden and has been engaged in procurement for 2 years. One of their customers ordered 2 sets of customized hydraulic power units, and specially reminded that the working environment of the equipment is 20 ℃ below zero. The hydraulic power unit is required to be durable for at least 1 year, and its stability should be the first. Their engineer suggested purchasing SUN hydraulic cartridge counterbalance valves, but the parameters of SUN standard parts could not fully meet the requirements of equipment working conditions, and there is no enough quantity and time to customize SUN hydraulic cartridge counterbalance valves. Camden contacted a local manufacturer of hydraulic cartridge counterbalance valves, and the manufacturer was willing and confident to sample. 3 months later, the customer complained that the equipment was not stable enough, but it was barely usable. 6 months later, the equipment went on strike. During after sales service checking, it was found that the control of the hydraulic cartridge counterbalance valve was abnormal. The original manufacturer was surprised and confused. After disassembling the hydraulic cartridge counterbalance valve, it was found that the installation torque was too large, which could easily cause the valve to jam, and there were also abnormal seals, the original manufacturer had to surrender. Camden tried to find a new manufacturer of hydraulic cartridge counterbalance valve. After a week, it was fruitless. The boss blamed Camden for poor procurement. |
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