| Message: | Nancy comes from a hydraulic equipment company in the United States. In October last year, they developed a hydraulic power unit that used a hydraulic counterbalance valve. Nancy purchased the standard parts of SUN hydraulics counterbalance valve according to the model required by the engineer. During the commissioning of the hydraulic power unit, the oil cylinder shook and made abnormal noise shortly after the equipment was started. After checking the design principle and installation method, the engineer judged that the problem probably lied in the hydraulic counterbalance valve. They asked to replace it with a new hydraulic counterbalance valve, but SUN after-sales personnel said that there would be no problem with the SUN hydraulic counterbalance valve and were unwilling to replace it. The engineer tested the hydraulic counterbalance valve separately, and the parameters were also normal. The technical team was confused. The promotion date of the new equipment was coming, but the machine test was stuck now, and the boss was also very anxious.
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Is this a real buying request?