| Message: | In March this year, the sales manager of Caterpillar received a phone call from a Spanish customer complaining that several excavators produced by their company had small start-up faults. The repairman judged that the hydraulic system leaked oil, which should be caused by the leakage of the hydraulic check valve. The customer asked them to replace the hydraulic check valve as soon as possible. This customer accounts for 40% of Caterpillar's sales. Although it has passed the maintenance period, they must help the customer solve the problem.
The original hydraulic valve supplier said that for the hydraulic check valve under this working condition, there can only be no leakage for 2-12 months. In extreme cases, it may be less than 2 months. The customer was disappointed with such a maintenance plan. The owner asked Mark, the purchasing manager, to find a solution satisfying the customer. Mark contacted more than 10 hydraulic valve manufacturers, but did not get a satisfactory reply. He owner urged him to make a new plan twice a day.
Mark thought of AAK HYDRAULIC VALVE he had contacted before. Maybe AAK can do some help. He firstly asked us why so many hydraulic valve manufacturers can't achieve 0 leakage for more than 12 months for this style of hydraulic check valve? The hydraulic check valves often use steel ball or metal cone slide valve to contact and compress with the orifice of metal valve seat under the action of spring and fluid pressure to prevent the reverse flow of liquid, but it is difficult to achieve absolute seamless butt joint in the cutting of metal contact surface. Especially under the special working condition of this customer, it is more difficult to avoid leakage. This hydraulic valve manufacturer who has insured for 2 months is already great.
Mark thought that AAK HYDRAULIC VALVE could not produce a hydraulic check valve with 0 leakage for more than 1 year, and asked how long we could insure at most.
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