| Message: | At the beginning of last year, LIEBHERR customized a high-power and high-pressure excavator for their customer. 6 months later, customer complained about oil leakage. After testing, the engineer found that there was no problem with the hydraulic relief valve. The leakage was concentrated in the auxiliary valve, so it was locked as a sealing problem. After disassembling the hydraulic relief valve, it was found that it was caused by the serious wear of the sealing ring. David was responsible for the purchase of hydraulic valves. After he contacted the original factory of hydraulic relief valve, the manufacturer soon sent a new sealing ring. However, a similar situation occurred again in 2 months, and the sealing ring of hydraulic relief valve was replaced for 3 consecutive cycles. The customer was very dissatisfied with this after-sales service and complained directly to the headquarters. The owner asked David to come up with a thorough solution as soon as possible.
David was also surprised why the sealing ring of the hydraulic relief valve had to be replaced in 2 months. The manufacturer informed that the pressure and limit temperature of this equipment are very special, especially for high-frequency operation. The service life of the sealing ring of the hydraulic relief valve can only be guaranteed in 2 months, it has to be replaced every 2 months, no other solution. David contacted many other hydraulic valve manufacturers, most of them said that they could only replace the sealing ring every 2 months, and some also suggested changing the whole hydraulic system assembly of the excavator. After 1 year, David hasn't come up with a new plan yet. The customer is unhappy and the owner keeps pushing him.
David browsed AAK website and asked directly by email whether AAK has tips on the sealing ring of hydraulic relief valve or not. |
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