| Message: | The XX hydraulic manufacturing company in Germany has been rooted in the hydraulic system equipment of the airport for many years. A batch of hydraulic pressure reducing valves purchased by the novice Carla at the beginning of the year were repeatedly complained by the airport, which brought a lot of losses to the company's after-sales service and alerted the boss. In the first half of last year, Carla’s company sold hydraulic power units to Malaysia, which is used to supply emergency fuel to aircraft at the airport. The equipment was reported for repair after running for about a month. The after-sales engineer handled it at Kuala Lumpur Airport and locked the abnormality of the hydraulic pressure reducing valves according to the fault code. Finally, it was found that the sealing ring of the hydraulic pressure reducing valves was corroded, affecting the operation of the equipment.
The engineer asked Carla to mail the new sealing ring to the site within 2 weeks. The manufacturer of the original hydraulic pressure reducing valves learned that the sealing ring was seriously corroded and was willing to replace with fluororubber sealing rings, which have the best corrosion resistance, for free. The manufacturer also reminded Carla that when she placed the order, the medium used in the hydraulic pressure reducing valves was not specified, so the conventional nitrile rubber sealing rings were equipped. Considering that Carla is a novice, he is willing to offer replacements for free.
Carla thought that the abnormal hydraulic pressure reducing valves were solved in this way. Unexpectedly, the same problem occurred only two months after the replacement. The customer was angry and said that if the second after-sales service still couldn't solved the problem at one time, all the equipment would be returned. Carla went to the original manufacturer of hydraulic pressure reducing valves again, and the manufacturer gave up, because the fluororubber seal ring was their best choice. |
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