Message: | Shirley comes from a hydraulic equipment company in the United States, who is an old employee of the company. She rarely fails in purchasing, and her cooperation with AAK is tepid. It was not until the cartridge hydraulic flow control valves purchased last year failed that she learned that AAK Hydraulic Valve was different from other hydraulic cartridge valve manufacturers, and now she is sending us more and more inquiries.
At the beginning of the year before last, Shirley’s company sold the hydraulic power unit for metal extrusion equipment. Less than half a year, customers complained that the pressure of the power unit was abnormal, and even went on strike. During after sales service, it was found that the leakage was caused by the serious wear of the hydraulic flow control valve sleeve, resulting in abnormal equipment pressure. The original hydraulic flow control valve manufacturer replied that under the high-pressure working condition of 450bar and high-frequency use, it is unavoidable for the hydraulic flow control valve sleeve to be worn and the only solution is to replace with new one for free, but 5 months later, the same problem occurred again. The customer was not satisfied and complained directly to the boss. The boss was surprised that an old hand like Shirley would stumble. After investigation, it was found that this hydraulic valve manufacturer who had cooperated for 5 years ignored the details of high pressure and high frequency.
|